Customer care

Frequently Asked Questions

Everything you need to know about ELYAR — from orders and shipping to materials and care.

Orders & payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. All transactions are processed securely through Shopify Payments.

Can I change or cancel my order after placing it?

Because every rug goes into production within hours of your order being placed, we are unable to accept changes or cancellations once the order is confirmed. Please review your size, collection, and shipping address carefully before completing your purchase.

If you believe you made an error, contact us immediately after placing your order and we will do our best to help before production begins.

Will I receive an order confirmation?

Yes — a confirmation email is sent automatically as soon as your order is placed. You will receive a second email with tracking information once your order has shipped. Please check your spam folder if you don't see it within a few minutes.

Do you offer discounts or promo codes?

From time to time, we offer exclusive promotions to our community. The best way to stay informed is to follow us on Instagram and TikTok, or sign up for our newsletter. Discounts can be applied at checkout where indicated.

Shipping

How long does it take to receive my order?

All orders go through 2 business days of production before shipping. Delivery times after that depend on your region:

🇺🇸 United States — 2–8 business days
🇨🇦 Canada — 5–15 business days
🇩🇪 Germany — 2–3 business days
🌍 Europe — 5–15 business days
🌐 Rest of World — 10–30 business days

Do you ship internationally?

Yes. We ship to the United States, Canada, Germany, across Europe, Northern Europe, EFTA countries, and the rest of the world. Shipping cost and delivery time are calculated at checkout based on your location.

How do I track my order?

Once your order ships, you will receive a tracking email with a link to follow your package in real time. If you haven't received tracking information within 3 business days of your order, please contact us.

Why is shipping more expensive for larger sizes?

Larger rugs require more packaging and incur higher carrier rates due to their weight and dimensions. To make this easier, we cover 35% of the shipping cost on all Medium, Large, and XL orders — so the cost you see at checkout already reflects our contribution.

Product & sizing

What sizes do ELYAR rugs come in?

Our rugs are available in multiple sizes to fit any space. Size options are listed on each product page. If you're unsure which size works best for your room, feel free to reach out and we'll help you decide.

What material are the rugs made from?

ELYAR rugs are crafted from high-quality tufted fabric with vibrant, dye-sublimation printing that delivers rich, accurate color reproduction. The backing provides grip and durability for everyday use.

How do I care for my rug?

For best results: vacuum regularly on a low setting, spot clean with a damp cloth and mild detergent, and avoid prolonged exposure to direct sunlight to preserve color vibrancy. Do not machine wash.

Will the colors look exactly as shown on screen?

We use high-fidelity printing to stay as true as possible to the automotive colors each design is based on. Minor variations may occur depending on your screen's color calibration. If color accuracy is critical to you, please contact us before ordering.

Returns & damage

Do you accept returns or exchanges?

We do not accept returns or exchanges. Every ELYAR rug is made to order specifically for you — once production begins, the item cannot be restocked or resold. We encourage you to review your order carefully before confirming.

My order arrived damaged. What do I do?

We're sorry to hear that. If your rug arrives damaged, defective, or incorrectly printed, contact us within 7 days of delivery with:

— Your order number
— Clear photos of the damage
— A brief description of the issue

We will arrange a full replacement or refund at no cost to you. You do not need to return the item.

What if I received the wrong item?

If you received a different design or size than what you ordered, contact us immediately with your order number and a photo of what you received. We will prioritize resolving this for you as quickly as possible.

About ELYAR

What is ELYAR?

ELYAR is a luxury print-on-demand brand built for automotive enthusiasts. We design rugs that capture the exact colors, spirit, and identity of iconic performance cars — so you can bring that feeling into the spaces where you actually live.

Own the feeling.

Where are ELYAR rugs produced?

Our rugs are produced through trusted fulfillment partners located in the United States, Germany, and Canada. Your order is automatically routed to the facility closest to your shipping address to minimize delivery time and cost.

Are your designs exclusive to ELYAR?

Yes. Every design in the ELYAR catalog is conceived and developed in-house, inspired by the official color palettes and design language of the automotive brands we celebrate. No two collections are alike.

Will you be expanding beyond rugs?

Rugs are just the beginning. ELYAR is building a broader world of automotive-inspired living pieces — follow us on Instagram and TikTok to be the first to know what's coming next.