Customer care
Shipping & Returns
Every ELYAR rug is made to order and shipped directly from our production partners. Here's everything you need to know.
Production & handling
Each rug is printed and prepared on demand — meaning your order goes into production the moment it's placed. Production takes 2 business days, after which your order ships directly from our production facility to your door.
Because your piece is made specifically for you, total delivery time = 2 business days production + your region's shipping window. Click Shipping Regions to see exact delivery estimates by country.
Shipping regions & delivery times
| Region | Method | Delivery window |
|---|---|---|
| United States | Economy / Standard | 4–8 / 2–5 business days |
| Canada | Standard | 5–15 business days |
| Germany | Standard | 2–3 business days |
| Europe | Standard | 5–8 business days |
| Northern Europe / EFTA | Standard | 5–15 business days |
| Rest of World | Standard | 10–30 business days |
Orders to Alaska, Hawaii, Puerto Rico, and US unincorporated territories may take an additional 7–12 business days.
Shipping costs
Shipping is calculated at checkout based on your location and the size of your order. Rates vary by region and rug size — you'll see the exact cost before completing your purchase, with no surprises.
Larger sizes, lower burden. For Medium, Large, and XL orders, we cover 35% of your shipping cost — because owning a statement piece shouldn't come with a heavy delivery fee.
Returns & exchanges
We do not accept returns or exchanges. Every ELYAR rug is made to order — once production begins, your piece is uniquely yours. We are unable to restock or resell custom-printed items.
Order cancellations are not possible once production has started, which typically happens within hours of placing your order.
We strongly encourage reviewing your size selection, shipping address, and chosen collection carefully before completing your order. If you have any questions before purchasing, we're happy to help.
Damaged or defective orders
If your order arrives damaged, defective, or incorrectly printed, we will make it right — no questions asked. Contact us within 7 days of delivery with the following:
Your order number
Clear photos of the damage or defect
A brief description of the issue
We will arrange a replacement or full refund at no cost to you. Damaged items do not need to be returned.
Contact us
Have a question about your order, need help choosing a size, or anything else? We're here to help before and after your purchase.